Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Tekhnelysi LLC ("Company," "we," "us," or "our") governing your access to and use of ApprUmp ("Service"), a property loss appraisal management application available at apprump.com and any associated mobile applications.

By creating an account or using ApprUmp, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

2.1 What ApprUmp Provides

ApprUmp is a practice management platform designed for property loss appraisers and umpires. The Service provides tools for managing insurance appraisals, including appraisal tracking, document generation, time and billing, invoicing, file management, calendar scheduling, email integration, and professional directory management.

2.2 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control.

2.3 Service Modifications

We may add, modify, or remove features at any time. We will provide reasonable notice for changes that materially affect your use of the Service.

3. Account Registration and Security

3.1 Registration

To use ApprUmp, you must create an account using a valid invitation code or through an authorized registration method. You must provide accurate and complete information during registration.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

3.3 One Account Per User

Each account is for a single individual user. You may not share your account credentials with others or allow others to access the Service through your account.

3.4 Account Lockout

For security purposes, accounts are temporarily locked after 10 consecutive failed login attempts. The lockout period is 15 minutes. This is an automated security measure and does not constitute a suspension of your account.

4. Subscription and Payment

4.1 Subscription Plans

ApprUmp is offered as a paid subscription service. Current pricing and plan details are available on our pricing page. Plans may include different feature sets, storage limits, and usage quotas.

4.2 Pre-Launch Pricing

During the pre-launch period, we may offer discounted pricing to early users. Pre-launch users will receive advance notice before transitioning to standard pricing, along with any applicable loyalty pricing benefits.

4.3 Billing Cycle

Subscriptions are billed monthly in advance. Your billing cycle begins on the date of your initial subscription and renews on the same date each month.

4.4 Payment Methods

We accept payment methods as displayed during the subscription process. You authorize us to charge your selected payment method for all applicable subscription fees.

4.5 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period
• No refunds are provided for partial billing periods
• Your data remains accessible for export until the end of the billing period
• After your subscription expires, your account will be deactivated and data will be retained for 90 days before permanent deletion

4.6 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle after the notice period.

5. Data Ownership and Your Content

5.1 Your Data

You retain all ownership rights to the data you enter into ApprUmp, including appraisal records, contact information, files, documents, notes, and any other content you create or upload ("Your Content").

5.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you. We will not use Your Content for any other purpose.

5.3 Generated Documents

Documents generated by ApprUmp (such as Declarations of Appraiser, Awards, Retainer letters, and invoices) are generated from Your Content using our templates. You own the output documents. We retain no rights to documents generated for you.

5.4 Data Portability

You may export Your Content at any time using the export features available within the Service. For a complete data export, contact us at privacy@apprump.com.

5.5 Data Deletion

You may delete individual records through the Service interface. For complete account and data deletion, contact us at privacy@apprump.com. Deletion requests are processed within 30 days. See our Privacy Policy for complete data retention details.

6. Acceptable Use

6.1 Permitted Use

ApprUmp is intended for use by licensed or practicing property loss appraisers, umpires, and related insurance professionals for legitimate practice management purposes.

6.2 Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload malicious files, viruses, or harmful code
• Attempt to gain unauthorized access to other users' accounts or data
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated scripts, bots, or scrapers to access the Service (except through our published API)
• Circumvent or disable security features, rate limits, or access controls
• Share your account credentials with unauthorized individuals
• Use the Service to store or transmit content that is defamatory, obscene, or otherwise objectionable
• Resell, sublicense, or commercially distribute access to the Service without our written permission

6.3 Enforcement

We reserve the right to suspend or terminate accounts that violate these Terms. We will provide notice and an opportunity to cure non-material violations before taking action, except for egregious or repeated violations.

7. Third-Party Integrations

7.1 Available Integrations

ApprUmp integrates with third-party services including Google Calendar, Google Maps, Google OAuth, Postmark (email), Firebase (push notifications), and AI services (OpenAI, Anthropic Claude). Your use of these integrations is subject to the respective third-party terms of service.

7.2 Integration Data

When you enable a third-party integration, certain data is shared with that provider as described in our Privacy Policy. You can disable integrations at any time through the Service settings. Disabling an integration revokes our access to that third-party service on your behalf.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, code, features, documentation, trademarks ("ApprUmp"), and all related intellectual property, is owned by Tekhnelysi LLC and protected by copyright, trademark, and other intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during your subscription term.

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback for any purpose, including improving the Service. This does not apply to Your Content — only to feedback about the Service itself.

9. Disclaimers

9.1 "As Is" Service

9.2 No Professional Advice

9.3 AI Disclaimer

10. Limitation of Liability

10.1 Limitation of Damages

10.2 Cap on Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Tekhnelysi LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your Content or any data you enter into the Service
• Documents you generate using the Service and distribute to third parties
• Your use of calendar invitations and email notifications sent through the Service

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal claim, you agree to first contact us at support@apprump.com and attempt to resolve the dispute informally within 30 days.

12.2 Arbitration

If we cannot resolve the dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Illinois, and the arbitrator's decision shall be final and binding.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found unenforceable, the entire dispute resolution provision shall be void.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last Updated" date at the top of this page
• We will notify you via email or a prominent notice within the Service at least 30 days before the changes take effect
• Your continued use of the Service after the effective date constitutes acceptance of the updated Terms

If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

14. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide at least 30 days' notice before discontinuing the Service entirely or removing a core feature, and will make reasonable efforts to allow you to export Your Content before any such discontinuation.

15. Termination

15.1 By You

You may terminate your account at any time by contacting us. Upon termination, your access to the Service ends at the conclusion of your current billing period.

15.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails and is not resolved within the applicable grace period
• We are required to do so by law
• We discontinue the Service (with appropriate notice)

Except for egregious violations, we will provide notice and a reasonable opportunity to export your data before termination.

15.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately (or at the end of your billing period, if you initiated the termination)
• We will retain Your Content for 90 days to allow for data export requests
• After the 90-day retention period, Your Content will be permanently deleted
• Sections 5 (Data Ownership), 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 12 (Dispute Resolution) survive termination

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of law provisions.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tekhnelysi LLC regarding the Service.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honor these Terms.

17. Contact Information

If you have questions about these Terms of Service, please contact us: